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Accessibility Statement

Typical content of Zen Insurance Services’ Accessibility Statement

While I can’t quote their exact wording, an Accessibility Statement for this kind of site usually includes the following sections.

1. Commitment to accessibility

A clear opening such as:

  • “Zen Insurance Services is committed to ensuring digital accessibility for people with disabilities.”

  • “We are continually improving the user experience for everyone and applying the relevant accessibility standards.”

​

This mirrors language used by other health insurance agencies and California health entities.chhs.ca+1

​2. Conformance status / standards

Most statements specify a target standard, for example:

  • “Our goal is to conform to WCAG 2.1 Level AA (or 2.2 Level AA) guidelines.”dmhc.ca+2

  • Sometimes they note partial conformance and ongoing work to fix issues.

They may also reference:

  • ADA requirements for places of public accommodation (interpreted to include websites)termly+1

  • California state accessibility requirements for digital services, especially relevant for health-related sites.dmhc.ca+2

3. What they’ve done to make the site accessible

Common concrete measures include:

  • Text alternatives for images (alt text) so screen readers can describe content.tgbenefitsolutions+1

  • Keyboard navigation: all key functions usable without a mouse.tgbenefitsolutions

  • Readable text: sufficient color contrast, resizable text, clear fonts.tgbenefitsolutions+1

  • Forms that are labeled properly and work with assistive technologies.

  • Captions or transcripts for any videos or audio content (if present).caweb.cdt.ca

  • Logical page structure with headings and landmarks for screen readers.tgbenefitsolutions

For a small agency site, this may be described in general terms rather than as a detailed technical audit.

​4. Known limitations (if any)

Many statements honestly note:

  • Some older pages or third‑party tools (e.g., carrier plan finders, embedded widgets) may not be fully accessible yet.

  • Certain PDFs or documents might not meet all accessibility criteria.

  • Ongoing work to remediate issues as they’re discovered.

They typically explain:

  • What the limitation is

  • Why it exists (e.g., third‑party content)

  • What they’re doing about it (e.g., working with vendors, planning updates).

This aligns with W3C guidance on accessibility statements.ada+1

5. How to request accommodations or report barriers

​A key part of the statement is contact information so users can:

  • Report an accessibility problem on the website

  • Request information in an alternative format (large print, Braille, audio, etc.)

  • Ask for other reasonable accommodations to access services.

For Zen Insurance Services, this would almost certainly include:

California health agencies use very similar language, inviting users to describe the issue and preferred format.cdph.ca+2

6. Compatibility with assistive technologies

​They may list the environments they test or aim to support, such as:

  • Screen readers (e.g., JAWS, NVDA, VoiceOver)

  • Modern browsers (Chrome, Firefox, Safari, Edge) on Windows, macOS, iOS, Android

  • Keyboard‑only navigation.

This is recommended by W3C guidance for accessibility statements.ada

7. Ongoing improvement and feedback

Typical language includes:

  • “We are continuously working to improve accessibility.”

  • “We welcome your feedback on any accessibility issues you encounter.”

  • “If you find a barrier, please let us know so we can address it.”

This both meets best practices and helps reduce legal risk by showing good‑faith efforts.

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